Your privacy matters to us. This page explains exactly what personal data luckyi collects, how it is used, and the rights you have as a player in the Philippines. Please read this before you register or use any feature on the platform.
When you register on luckyi, we collect the personal information you provide — including your name, date of birth, contactdetails, and a valid email address. This information is necessary to create and verify your account, process your deposits and withdrawals in Philippine pesos (PHP), and ensure that only eligible players aged 21 and above are using the platform. We also collect technical data such as your device type, browser, IP address, and session activity — this helps us keep the platform secure and detect any unusual or unauthorised access. When you place bets or play games, transaction records are stored as part of your account history, which allows us to resolve disputes and provide accurate account statements. All data collection is carried out in accordance with the Data Privacy Act of 2012 and other applicable regulations in the Philippines.
We do not collect more information than we need, and we do not use your data for purposes beyond what is described in this policy. Your personal data is never sold, rented, or traded to third-party advertisers or marketing companies. In some cases, we may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, but these partners are bound by strict confidentiality obligations. If we are required by law or a regulatory authority in the Philippines to disclose certain information, we will comply with that requirement and, where permitted, notify you. You can request a copy of the data we hold about you at any time by contacting our support team.
luckyi collects personal data in two main ways: information you provide directly when registering or updating your account, and information gathered automatically as you use the platform. Directly provided data includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals in PHP. Automatically collected data includes your IP address, device identifiers, browser type, operating system, and records of your activity on the platform such as login times, pages visited, bets placed, and games played. We may also collect identity verification documents — such as a government-issued ID — when required to confirm your eligibility or process a withdrawal. All of this data is stored securely and accessed only by authorised personnel or systems with a legitimate operational need.
We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs. If you contact our support team, the content of those communications may be retained to help resolve your query and improve our service. Cookies and similar tracking technologies are used on the platform to maintain your session, remember your preferences, and analyse how the platform is used — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We retain your data for as long as your account is active and for a reasonable period afterwards as required by applicable law or regulatory obligations in the Philippines.
The personal data we collect is used primarily to operate your account and deliver the services you have signed up for on luckyi. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity and age, providing customer support, and sending you important account-related communications such as transaction confirmations and security alerts. We also use your data to comply with our legal and regulatory obligations in the Philippines, including anti-money laundering checks and responsible gaming requirements. Aggregated and anonymised data may be used internally to analyse platform performance, improve features, and understand how players in the Philippines use the service — this analysis does not identify you personally.
We will not use your data to send you unsolicited marketing messages unless you have explicitly opted in to receive them, and you can withdraw that consent at any time by contacting support. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human review. If we ever intend to use your data for a new purpose that is not covered by this policy, we will notify you and, where required by law, seek your consent before proceeding. Our goal is to use your data only in ways that are fair, transparent, and proportionate to the services we provide to players across the Philippines.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012. You have the right to know what data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or incomplete. You also have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe.
You have the right to object to certain types of data processing, including direct marketing, and to request that we restrict how we use your data while a complaint or query is being investigated. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. luckyi takes all data rights requests seriously and will handle them with care and without discrimination — exercising your rights will not affect your ability to use the platform or access your account. We encourage you to review the FAQ page for more guidance on how to submit a data request.
luckyi uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through secure, certified payment channels. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff with access to personal data are trained on data protection obligations. We conduct regular security reviews and apply updates to our systems to address emerging threats and vulnerabilities.
Despite these measures, no online platform can guarantee absolute security, and you also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account. In the event of a data breach that is likely to affect your rights or interests, luckyi will notify you and the relevant authorities in the Philippines as required by applicable law. We will provide clear information about what happened, what data was affected, and what steps we are taking to address the situation. Your trust is important to us, and we are committed to handling your data with the highest level of care.
Quick answers for Philippines players who want to understand how their data is handled on luckyi.
No. luckyi does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your data is used solely to operate your account, process transactions in Philippine pesos, verify your identity, and comply with our legal obligations in the Philippines. In limited cases, we share data with trusted service providers — such as payment processors and identity verification partners — who help us run the platform, but these partners are contractually bound to keep your data confidential and use it only for the specific purpose we have engaged them for. If you have any concerns about how your data is shared, you can contact our support team for more information.
You can request a copy of the personal data luckyi holds about you by contacting our support team through the details available on the FAQ page. Please include your registered email address and a brief description of the data you are requesting so we can process your query efficiently. We will respond to your request within a reasonable timeframe in accordance with the Data Privacy Act of 2012 and other applicable regulations in the Philippines. There is no charge for a standard data access request, and exercising this right will not affect your account status or your ability to use the platform. If you believe any of the data we hold is inaccurate, you can also request a correction at the same time.
When you close your luckyi account, we will retain your personal data for a period required by applicable law and regulatory obligations in the Philippines — this typically includes transaction records and identity verification documents that must be kept for anti-money laundering and financial compliance purposes. Once the mandatory retention period has passed, your data will be securely deleted or anonymised so that it can no longer be linked back to you. During the retention period, your data will not be used for any active marketing or operational purposes beyond what is legally required. If you have questions about how long specific types of data are retained, please contact our support team for clarification.
Yes. When luckyi makes a material change to this Privacy Policy, we will make reasonable efforts to notify registered players through the platform or via the contact information associated with their account. The updated policy will be posted on this page with a revised effective date, and we recommend bookmarking this page and checking it periodically if you are an active player. Continued use of the platform after an updated policy has been posted constitutes your acceptance of the changes. If you disagree with any update, you have the right to close your account — the FAQ page explains how to do this, and any remaining balance will be returned to you through your registered payment method.
Now that you know how we handle your data, you can register with confidence. Create your account today and enjoy sports betting and slots in Philippine pesos — all from your mobile browser.